Privacy Policy

The Custom Designer Group is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (‘Privacy Act’) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

The purpose of this Policy is to describe how The Custom Designer Group complies with the privacy requirements in protecting the personal information it holds about individuals. This Policy is applicable to The Custom Designer Group and its controlled entities.

Please read this Policy as it describes what happens to your Personal Information.

Personal Information

Personal Information is defined as information or an opinion (whether true or not) that can identify or can reasonably identify an individual.

Collection of personal information

The type of personal information that The Custom Designer Group collects will depend upon what dealings the relevant individual may have with the company. We may collect and hold personal information about individuals who:

purchase, or express an interest to purchase, a The Custom Designer Group home, for example, when entering into a sale and purchase agreement, or when responding to requests for information about a The Custom Designer Group;
supply goods and services for example, when establishing records and systems to enable payment for goods and services;
seek employment with The Custom Designer Group or are The Custom Designer Group employees for example, when conducting background checks for the purposes of employment;
enter a The Custom Designer Group office or gallery or building site for example, when maintaining visitor registrations for a The Custom Designer Group display gallery, capturing video or images through surveillance systems in a The Custom Designer Group office or gallery;
register or subscribe to join The Custom Designer Group marketing programs, newsletters or competitions;
use The Custom Designer Group’s websites, social media and other online services;
login to wireless facilities provided in a The Custom Designer Group office or gallery; or
may otherwise come into contact with The Custom Designer Group such as to resolve a complaint;

We only collect personal information which is reasonably necessary for its dealings with the relevant individual. The types of personal information may include, but is not limited to:

information that identifies the individual for example, name, gender, address, contact details, date of birth, photographic or video images;
information about the individual’s financial position and credit-worthiness;
information about the individual that is required or authorised by law;
the individual’s tax file number;
the individual’s opinion about The Custom Designer Group’s products, services or staff.

The Privacy Act imposes restrictions on collecting sensitive personal information such as information about religious views, ethnicity, political opinions and personal health. The Custom Designer Group generally does not collect sensitive personal information about an individual. However, in certain circumstances, it may collect some sensitive information if it is necessary to allow it to deal with the individual and provided the individual has given consent for The Custom Designer Group to do so.

Whenever it is reasonable and practical to do so, The Custom Designer Group only collects personal information directly from the individual. In some circumstances, personal information may be provided to The Custom Designer Group by other parties such as the individual’s agent or The Custom Designer Group’s authorised agents and subcontractors.

The Custom Designer Group will take reasonable steps to inform the individual that it has the individual’s personal information, unless it is obvious from the circumstances.

Notification of collection of personal information

When The Custom Designer Group collects personal information, it will generally provide notification of the collection to the individual to inform the individual about the purpose for the collection, the types of entities that the information is disclosed to, the overseas recipients the information is disclosed to (where applicable), and that the The Custom Designer Group Privacy Policy contains information about how the individual may access the personal information held and how the individual may make a complaint.

Use and disclosure of personal information

The Custom Designer Group operates a number of businesses which handle personal information. The Custom Designer Group policy is only to use personal information for the purpose which was either specified or reasonably apparent at the time when the information was collected. The Custom Designer Group may also use or disclose the information collected for any other related purpose for which the individual would reasonably expect it to be used. If The Custom Designer Group wishes to use or disclose the personal information in other circumstances, it needs to obtain the individual’s consent to do so.

In general, The Custom Designer Group uses personal information for the following purposes:

providing goods or services that have been requested;
communicating with the individual;
helping The Custom Designer Group manage and enhance its goods and services, including analysing customer feedback and future customer needs;
providing ongoing information and marketing about goods and services to individuals that The Custom Designer Group believes the individual may be interested in receiving and where the individual has signed up;
managing security and safety requirements in The Custom Designer Group offices, galleries and building sites;
complying with regulatory and legal obligations;
recruiting employees and contractors; or
fulfilling its obligations to employees.

Use and disclosure of personal information

External parties may be given access to personal information held by The Custom Designer Group in certain circumstances. These include, but are not limited to:

The Custom Designer Group contractors and service providers who assist in the operation of its business or who provide a customer service for example, a company which helps maintain The Custom Designer Group computer systems or sends out The Custom Designer Group mail;
third party lenders and insurers;
the Australian Securities Exchange (ASX), the Australian Securities and Investments Commission (ASIC) and to other government agencies as agreed to or required by law;
anyone authorised by a provider of personal information;
relevant parties in situations when The Custom Designer Group is required by law to provide the information.

The Custom Designer Group limits the information disclosed to external parties to what is required for them to perform their services for The Custom Designer Group or the relevant individual, or what is required by law. The Custom Designer Group requires these parties to agree to The Custom Designer Group Privacy Policy and to strict conditions governing how this information may be used and stored.

Marketing

The Custom Designer Group may send marketing materials to its customers or potential customers where it has collected the personal information from the individual and the individual would reasonably expect The Custom Designer Group to use the information for that purpose.

The individual’s prior consent will be obtained before personal information is used for marketing purposes in situations where the personal information has been collected from the individual and the individual would not reasonably expect The Custom Designer Groupto use the information for that purpose, or the personal information has not been collected directly from the individual or where sensitive information is involved.

If the customer no longer wishes The Custom Designer Group to use his or her personal information in order to provide marketing materials, the customer is to advise The Custom Designer Group via the relevant method provided for in the electronic marketing message sent to the customer or to write to us. The Custom Designer Group will act and amend its records promptly.

Security of Personal Information

The Custom Designer Group will take reasonable steps to protect personal information that it holds from unauthorised access; modification or disclosure, misuse, interference and loss. The Custom Designer Group maintains physical security measures over its physical premises, and a range of computer and network security measures (such as systems access, firewalls, data encryption) over its electronic systems. The Custom Designer Group employees are required to maintain the confidentiality of any personal information held.

If other parties provide support services, The Custom Designer Group requires them to agree to appropriately protect the privacy of the information provided to them.

Access to Personal Information

Any individual can request access to the personal information The Custom Designer Group may hold about them. To obtain access to the information, the individual should write to us. The Custom Designer Group must be satisfied that any request for personal information is made by the individual concerned and will require evidence to verify the identity of the individual.

This service is free of charge unless the personal information requested requires preparation time. In this situation, The Custom Designer Group may seek to recover reasonable costs incurred for providing any of the personal information held about an individual. The Custom Designer Group will provide an estimate of how much this service will cost and will request agreement to these costs before proceeding.

In normal circumstances, The Custom Designer Group will provide the individual with access to the individual’s personal information, however, in some circumstances, there may be legal, regulatory or administrative reasons to deny the requested access. If access is denied, The Custom Designer Group will provide the individual with the reasons for doing so.

Changing Personal Information

If an individual wishes to change personal information that the individual believes may be inaccurate, out-of-date, incomplete, irrelevant or misleading, the individual may write to us requesting the information to be changed.

If The Custom Designer Group disagrees with the individual that the personal information should be changed, it will provide the individual with the reasons for doing so. The individual has the right to request that a notation be included with their personal information to indicate their disagreement with their personal information held by The Custom Designer Group.

Collection of other Information

The Custom Designer Group may also collect the following information about you:

A cookie is a small data file that may be placed on the computer of a web user (usually in the browser software folder) during a visit to a The Custom Designer Group website. Cookies are necessary to allow the The Custom Designer Group website and the user’s computer to interact effectively and enhance security. Cookies can record information about the user’s visit to assist The Custom Designer Group in better understanding the needs of the user.

For example, user traffic data may be collected and used to infer the website user’s demographic using various web analytic technologies. The Custom Designer Group sometimes also use performance tracking technology (such as conversion tags) to help track user behaviour on its websites. Such user traffic and performance tracking data is non-personally identifying and is collected on an aggregate level to report statistics to assist The Custom Designer Group to improve the quality and relevancy of its services. If users of the The Custom Designer Group website do not wish to receive any cookies, they should set their browser to refuse cookies but this means that they may not be able to use the The Custom Designer Group website.

Changes in the future

The Custom Designer Group reserves the right to change this Policy at any time. The Custom Designer Group will notify any changes to this Policy by posting an updated version of the Policy on its website https://thecustomdesignergroup.com.au

Additional information on privacy

For further information about privacy issues and the protection of privacy, visit the Office of the Australian Information Commissioner’s website at http://www.oaic.gov.au